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Module 1: Introduction & Quality Management Principles
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ISO 9001:2015 Overview: Focus on customer satisfaction and continuous improvement.
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CIS 21:2018 Overview: Key standards for ready-mixed concrete.
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Integration: How both standards complement each other in concrete production.
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Customer Focus: Meeting customer needs and quality requirements.

Module 2: Organizational Context & Process Approach
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Internal & External Factors: Impact on quality management.
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Stakeholder Analysis: Identifying key stakeholders in concrete production.
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Process Mapping: Linking concrete production steps to both standards.

Module 3: Planning & Risk Management, R&R (Roles and Responsibilities)
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Planning QMS: Aligning business objectives with both standards.
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Risk Management: Identifying and mitigating risks in production.
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Risk Controls: Implementing measures for consistent quality.
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Resources Needed: Personnel, equipment, and training.
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Documentation: Managing records and procedures for compliance.

Module 4: Operational Controls
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Production & Delivery: Ensuring processes meet standards.
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Quality Checks: Monitoring key production parameters.
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Monitoring & Audits: Tracking quality and compliance.
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Management Reviews: Continuous improvement and feedback.

Module 5: Specific Requirements of CIS 21:2018
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Materials & Testing: Ensuring material quality and testing.
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Production Standards: Meeting delivery and production criteria